Put it on LAYBUY

PUT IT ON LAY-BUY CUSTOMER QUESTIONS & ANSWERS

Checkout Is it safe & secure? All LAY-BUY payments are automatically setup in PayPal so yes very secure.

Can customer select the down-payment % they want to pay?  Customer is presented with a dropdown to select the down-payment they want to pay

Can customer select how many months they need to pay-off the balance? Customer is presented with a dropdown to select how many monthly instalments 

Cost Are there any ongoing costs?  No ongoing costs - only a once-off 1.9% admin fee, payable to Lay-Buys

Are there any interest charges?  No interest charges ever

Are there any late fees? No late fees ever

Post Order When do I receive the goods? Customer receives their goods after their final payment

How are Lay-Buy instalment payments paid? Lay-buy instalment payments are auto-paid from your linked card in your PayPal setup

How do I ensure all Lay-Buy instalment payments are paid? Customer to ensure there is always funds available

Can a customer manually make payments towards their Lay-Buy order? No - all Lay-buy payments are automated via a recurring profile in your PayPal setup

Can a customer settle a LAY-BUY earlier? Yes - please contact store to revise payment plan. Customers cannot revise themselves

Can a customer change the amount of months on their LAY-BUY payment plan? Yes – please contact store to revise payment plan. Customers cannot revise themselves

What happens if a payment is missed? PayPal will then auto attempt again in 5 days, two more times

Is the customer and merchant told about a missed Payment? Yes, PayPal send an email notification to both parties

How does a customer catch up a missed payment? Seller will invoice customer for missed payment, and move status in SHOPIFY to paid

Can a customer see their payment plan? Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payments